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Jillow has a full suite of language interpretation solutions to help optimize the experience of limited English proficient customers and patients. Providing native language support improves the efficiency and productivity of staff, raises customer satisfaction levels, and builds loyalty in more than 200 languages, Jillow provides a competitive differentiator in the healthcare, government, financial, insurance, banking, entertainment, hospitality, and manufacturing industries.
Telephone interpreting is a service that connects human interpreters via telephone to individuals who wish to speak to each other but do not share a common language. The telephone interpreter converts the spoken language from one language to another, enabling listeners and speakers to understand each other.
Jillow is able to deliver the most reliable and professional phone interpreting service. Every interpreter is subject to rigorous recruitment and selection of producers to ensure the highest level of service quality. Our specialists are professionally prepared to present the best results with exactness, responsibility, and proactive administration.
Professional Phone Interpreting Services
Professional Phone Interpreting Services
In order to ensure business continuity and service level performance, we have developed and improved a series of essential features:
We contract with over 4000 interpreters and support more than 200 languages.
Our phone interpreters are able to cover 99.5% of all foreign language requests in North American.
Over-the-phone interpreting is charged only by the minute used, with no extra fees
Our current average connect time for Spanish is 20 seconds, and for all other languages, it is 48 seconds.
We do not start the clock until after you have identified what language you need and the appropriate interpreter is on the phone.
We reconnect you right away to the interpreter in instances of connection drop-outs.
Our interpreters are highly vetted for fluency, professionalism, and accuracy. Only 20 percent of those who begin the process actually make it through our rigorous screening and are accepted as contract interpreters. This is why any of our interpreters I sable to prove the following skills:
Native or bilingual proficiency in both languages required
Industry knowledge and terminology of the subject to be interpreted
Excellent note-taking technique and memory skills
Knowledge and intimate familiarity whit both cultures
Dedicated and productive customer support
Our phone interpreters are available at a moment’s notice and do not require prior scheduling. In addition, our telephone interpreting services are available 24 hours a day, every day of the year. Just get in touch and we will connect you or your clients to one of our professional telephone interpreters that best match your project’s requirements.
Professional Video Interpreting Services
Professional Video Interpreting Services
Video Remote Interpreting (VRI) is the logical evolution from telephonic or Over-The-Phone (OPI) interpreting and can help your clients engage more personally in their interpreting sessions. The on-demand visual component of a VRI interpreting session is a highly desirable interpersonal option for your interpreting clients requiring immediate language support. When an on-site face to face interpreting appointment is neither feasible nor practical, VRI technology from Jillow is the ideal format for professional real-time language access. Your clients will be connected via high-definition broadcast quality video in their interpreting sessions and supported by professionally certified, VRI trained and qualified interpreters at low per-minute rates.
With the Jillow. All you need to get started is internet connectivity, a mobile device or computer configured with internet access, and a webcam; we’ve eliminated the need for acquiring or leasing expensive proprietary video hardware equipment and complex network installations.
Jillow VRI technology ensure the highest image quality levels for seamless hi-definition video remote interpreting
VRI via the Jillow platform provides on demand support for the top fifteen (15) most common languages including American Sign Language (ASL). Additional VRI languages are available for pre-scheduled appointments.
1080p High Resolution/High Definition video stream for a crisp, clear and seamless video interpreting experience.
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